Frequently Asked Questions

Here you will find answers to the questions we are asked most often: about subscriptions and membership, access to articles and downloads, and ordering and delivery. If your question is not among them, please use our contact form.
1How do I subscribe?
Click Subscribe at the top of the page and choose the annual subscription. During checkout you create a customer account and pay by SEPA direct debit, credit card (Mastercard, Visa, American Express, Discover), Klarna, iDEAL | Wero or PayPal. Some payment methods appear only once you have entered your country during registration. With most payment methods your access is activated immediately. For SEPA direct debit, confirmation from the bank may take up to 10 days; your access will be activated as soon as payment has been received.
2I have subscribed – how do I access the editions?
Log in with your email address and password. You can then read all articles in full under Editions in the main menu. If you see only a preview of an article, please check that you are logged in.
3How can I save or print individual articles?
Below each article you will find the Print / Save as PDF button. Use it to print the article, or choose "Save as PDF" in your browser's print dialogue to keep a copy on your device. The button is shown only when you are logged in.

For step-by-step instructions for Chrome, Firefox, Safari and Edge, as well as iPhone and Android, please see: Printing and saving articles as PDF
4Are older issues from the print era available?
No. Online you will find the articles published since Homeopathic Spectrum began. Earlier print issues of "Spectrum of Homeopathy" are not included and will not be added digitally.
5I have forgotten my password – how do I get a new one?
On the login page, click Lost your password? and enter your email address. You will receive a link to set a new password. If no email arrives, please check your spam folder or contact us.
6I entered my card details, but my subscription was not completed. Why?
Your bank most likely did not approve the credit or debit card payment. Most banks require an additional confirmation for card payments (3D Secure), usually in your banking app or by text message. If this step is not completed in time, the payment is cancelled. What you can do: Have your phone to hand before you place your order. Keep the browser window open until the confirmation is complete. Approve the payment promptly in your banking app. If no confirmation window appears, please disable any pop-up blocker. If it still does not work, please contact your bank or get in touch with us.